Policies
Privacy Policy
Last updated: 8 October 2026
This Privacy Policy explains how Bangre Jewellers (“we”, “us”, “our”) collects, uses, shares and protects personal data when you visit bangrejewellers.com, visit our showrooms, or communicate with us by phone, WhatsApp, RCS, SMS or email. We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
1. Who we are
Bangre Jewellers is a jewellery retailer based in Saoner, Maharashtra, and is the Data Fiduciary for the personal data described in this policy.
- BusinessBangre Jewellers (बांगरे ज्वेलर्स)
- AddressOpp. Shikshak Sahakari Bank, Railway Station Road, Saoner, Nagpur District, Maharashtra 441107, India
- Phone
2. Personal data we collect
Information you give us
- Enquiries and call-back requests: your name, mobile number, email address (optional), city, the products you are interested in and your message. Our website form opens WhatsApp with these details pre-filled; we receive them only when you choose to send that message.
- Conversations: messages, photos and details you share with us over WhatsApp, RCS, SMS, phone calls or email.
- Purchases and services: name, contact details, address, purchase and invoice details, old-gold exchange or buyback details, repair and custom-order details, and identity documents such as PAN or Aadhaar where we are required by law to collect them (for example, for high-value transactions).
Information collected automatically
- Technical data: when you browse our website, our hosting and security provider (Cloudflare) processes your IP address, browser and device type, and the pages requested, to deliver the site and protect it from abuse. Cloudflare may set strictly necessary security cookies.
- No advertising trackers: our website does not use advertising cookies, analytics trackers or tracking pixels.
- Embedded services: our pages load fonts and an embedded map from Google, and link to Instagram and WhatsApp. These services may receive your IP address and browser information under their own privacy policies.
3. How we use your personal data
- To respond to your enquiries, call you back and share designs, availability and current gold and silver rates you ask for.
- To complete purchases, issue invoices, maintain hallmark and certification records, and provide exchange, buyback, repair, polishing and after-sales services.
- To send you service messages about your purchases, orders, repairs and appointments.
- To send you information about new collections, offers and festive greetings — only if you have consented. You can opt out at any time (see section 6).
- To comply with legal obligations, including tax (GST), anti-money-laundering, KYC and hallmarking requirements.
- To keep our website, systems and customers safe and to prevent fraud.
4. Legal basis
We process personal data on the basis of your consent, which you may withdraw at any time, and for legitimate uses permitted by law, such as complying with legal obligations and fulfilling a purchase or service you have requested. Withdrawing consent does not affect processing that took place before the withdrawal.
5. Sharing your data
We do not sell your personal data. We share it only as needed with:
- Communication platforms we use to talk to you — Meta (WhatsApp Business), Google (RCS Business Messaging), telecom and SMS service providers, and email providers.
- Our website hosting and security provider (Cloudflare).
- Financing, EMI or gold-loan partners — only when you choose to use such a service.
- Government authorities, regulators, courts or law-enforcement agencies when required by law.
Some of these providers may process data outside India, subject to the safeguards required under applicable Indian law.
6. Marketing messages and opt-out
We send promotional messages over WhatsApp, RCS, SMS, calls or email only with your consent. To stop them, reply STOP to any message, or contact us using the details above. Read our Messaging Policy for details.
7. How long we keep data
We keep personal data only for as long as needed for the purposes above. Invoices, tax and KYC records are retained for the periods required by applicable tax, anti-money-laundering and other laws. Enquiry and marketing data are deleted when no longer needed or when you withdraw consent, unless the law requires us to keep them.
8. Security
We use reasonable security practices and procedures — including access controls and encrypted connections (HTTPS) for our website — to protect personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, but we work to protect your information.
9. Your rights
Subject to applicable law, you have the right to:
- obtain a summary of the personal data we hold about you and how it is processed;
- have inaccurate or incomplete data corrected, completed or updated;
- have your data erased when it is no longer needed (see our Data Deletion page);
- withdraw your consent at any time;
- nominate another person to exercise these rights on your behalf in case of death or incapacity; and
- have your grievances redressed.
To exercise any right, email [email protected] or message us on WhatsApp at +91 70200 31707. We may need to verify your identity before acting on a request, and we will respond within the timelines required by applicable law.
10. Children
Our website and services are not directed at children under 18. We do not knowingly collect personal data from children without verifiable consent from a parent or lawful guardian.
11. Grievance Officer
- NameVatsal Bangre
- Phone+91 77760 00506
- AddressOpp. Shikshak Sahakari Bank, Railway Station Road, Saoner, Nagpur District, Maharashtra 441107, India
If you are not satisfied with our response, you may approach the Data Protection Board of India in accordance with the Digital Personal Data Protection Act, 2023.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its “last updated” date.