Policies

Messaging & Communication Policy

Last updated: 8 October 2026

This policy explains how Bangre Jewellers communicates with customers over WhatsApp, RCS Business Messaging, SMS, phone calls and email, and how you can control those messages.

1. Our official channels

• WhatsApp Business
  +91 70200 31707
• Calls
  +91 77760 00506 · +91 70200 31707
• RCS / SMS sender
  Bangre Jewellers
• Email
  [email protected]

We will never ask you for OTPs, passwords, card numbers, UPI PINs or bank details over messages or calls. If anyone does so in our name, do not respond — please report it to us.

2. How we get your consent

We send you messages only when you have agreed to receive them, for example by:

• ticking the consent box on our website’s call-back form;
• giving consent at our showroom; or
• messaging us first or asking us to send you information.

3. Types of messages

• Service messages: replies to your enquiries, appointment confirmations, order, repair and custom-order updates, and the gold or silver rates you request.
• Promotional messages (with consent): new collections, offers, events and festive greetings. We keep these relevant and infrequent.

4. Opting out

You can stop promotional messages at any time:

• reply STOP to any WhatsApp, RCS or SMS message from us;
• tell us by phone, email or in person; or
• block our number in your messaging app.

We will stop sending promotional messages promptly. You may still receive service messages about purchases, orders or requests you have made. To subscribe again, reply START or ask us.

5. DND / NDNC

We respect the Telecom Commercial Communications Customer Preference Regulations (TRAI). If you are registered on the National Do Not Call (NDNC/DND) registry, we contact you for promotional purposes only with your explicit consent, which you may withdraw at any time.

6. Charges

We never charge for messages. Standard data or carrier charges from your network provider may apply.

7. Privacy

Information shared in conversations is handled under our Privacy Policy. For help, reply HELP or contact [email protected].